Shipping policy

Shipping Policy

Effective Date: 30 June 2026

Thank you for shopping with On2Crew. We are committed to getting your order to you as quickly and safely as possible.

By placing an order with On2Crew, you agree to the following Shipping Policy.

1. Processing Your Order

Orders are generally processed within 1–3 business days after payment has been received.

Orders are processed during normal business days (Monday to Friday), excluding Queensland public holidays.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details where applicable.

2. In-Stock Products

Items that are in stock are normally dispatched within 1–3 business days.

Delivery timeframes will vary depending on your location and the shipping carrier selected.

3. Pre-Order & Made-to-Order Products

Pre-order and made-to-order products are manufactured specifically for your order and are not held in stock.

Estimated production timeframes are displayed on each product page.

Production and delivery estimates may vary due to:

  • Manufacturing schedules

  • Supplier production times

  • Printing production

  • International freight

  • Customs processing

  • Peak ordering periods

  • Events outside our reasonable control

Estimated delivery dates are provided as a guide only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location

  • Parcel size

  • Parcel weight

  • Shipping method selected

  • Shipping origin (where applicable)

Shipping prices may change without notice due to carrier rate changes.

5. Delivery

We currently ship throughout Australia and may offer international shipping to selected countries.

Delivery times vary depending on:

  • Your location

  • Carrier delays

  • Weather events

  • Public holidays

  • Customs processing (for international orders)

Once your parcel has been handed to the shipping carrier, delivery timeframes are outside On2Crew's control.

6. Tracking

Where tracking is available, tracking details will be emailed once your order has been dispatched.

Customers are responsible for monitoring their tracking information.

If your parcel appears delayed, missing or is awaiting collection, we recommend contacting Australia Post or the nominated shipping carrier first, as they can often provide the quickest update and assist in resolving delivery issues.

7. Authority to Leave

If you select Authority to Leave (ATL) at checkout, your parcel may be left unattended at your nominated delivery address.

Once the parcel has been delivered according to the carrier's tracking records, On2Crew accepts no responsibility for theft, loss or damage occurring after delivery.

8. Incorrect Shipping Information

Customers are responsible for ensuring all delivery details are correct before completing their purchase.

If incorrect shipping information is provided:

  • Additional shipping charges may apply.

  • Delivery delays may occur.

  • If the parcel is returned to On2Crew, additional postage costs must be paid before the parcel can be resent.

9. Lost, Delayed or Damaged Parcels

If your parcel appears to be delayed, missing or arrives damaged, please first check your tracking information using the tracking link provided in your shipping confirmation email.

We recommend contacting Australia Post or the nominated shipping carrier directly, as they can often provide the quickest update regarding the location or status of your parcel and may be able to resolve delivery issues immediately.

If the issue cannot be resolved with the shipping carrier, please contact On2Crew and we will gladly assist by lodging an enquiry or investigation where appropriate.

Please note:

  • Delivery delays are occasionally outside the control of both On2Crew and the shipping carrier.

  • Once your parcel has been accepted and scanned by the shipping carrier, delivery timeframes and transit are managed by the shipping carrier.

  • We will always do our best to assist customers with shipping enquiries and investigations.

Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law.

10. International Orders

International customers are responsible for any:

  • Customs duties

  • Import taxes

  • GST or VAT

  • Brokerage fees

  • Other charges imposed by their country

These charges are not included in the purchase price or shipping costs unless otherwise stated.

On2Crew is not responsible for delays caused by customs authorities.

11. Delivery Delays

While every effort is made to meet estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Extreme weather

  • Natural disasters

  • Industrial action

  • Customs inspections

  • High parcel volumes

  • Carrier delays

  • Manufacturing or supplier delays

Estimated delivery dates are provided as a guide only and are not guaranteed.

12. Split Shipments

On2Crew offers a combination of in-stock products and made-to-order products.

Our in-stock products, including stickers and selected merchandise, are dispatched directly from the On2Crew warehouse.

Some apparel and other products are custom printed and fulfilled by our trusted Australian print partner, Right Lane Media. These items are produced specifically for your order and require additional production time before dispatch.

If your order contains both in-stock and made-to-order products:

  • In-stock items will be dispatched directly from On2Crew.

  • Made-to-order items will be produced and dispatched separately by Right Lane Media.

  • You may receive multiple parcels for the same order.

  • Separate tracking information may be provided for each shipment where applicable.

As these products are shipped from different locations, separate shipping charges will apply for each shipment. Shipping costs are calculated during checkout based on the products ordered, their shipping origin, parcel size, weight and destination.

If you wish to avoid multiple shipping charges, we recommend placing separate orders for in-stock products and made-to-order products.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us.

On2Crew

Email: online@on2crew.com

Website: https://www.on2crew.com