Privacy policy

Privacy Policy

Effective Date: 30 June 2026

At On2Crew ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

On2Crew is an Australian motorcycle community and online retailer providing motorcycle apparel, accessories and related products.

If you have any questions regarding this Privacy Policy, you can contact us at:

Email: online@on2crew.com

2. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login details (if applicable)

  • Order history

  • Product preferences

  • IP address

  • Device information

  • Browser type

  • Website usage information

  • Communications with us via email, social media or contact forms

Payment information is processed securely by our payment providers. On2Crew does not store your complete credit card or debit card details.

3. How We Collect Information

We collect information when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us by email or through our website

  • Enter competitions or promotions

  • Participate in surveys

  • Interact with us on social media

  • Browse our website using cookies and similar technologies

4. Why We Collect Your Information

We collect personal information so we can:

  • Process and fulfil your orders

  • Deliver products

  • Communicate regarding your order

  • Provide customer support

  • Process returns and warranty claims

  • Improve our website and services

  • Respond to enquiries

  • Send promotional offers where you have chosen to receive them

  • Detect fraud or unauthorised activity

  • Comply with legal obligations

5. Marketing Communications

If you subscribe to receive marketing emails, we may send you information about:

  • New product releases

  • Pre-orders

  • Sales and promotions

  • Events

  • Community news

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Analyse website traffic

  • Understand how visitors use our website

You can disable cookies in your browser settings, although some features of our website may not function correctly.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors

  • Shipping and courier providers

  • Website hosting providers

  • IT service providers

  • Email marketing platforms

  • Analytics providers

  • Government authorities where required by law

These providers only receive the information necessary to perform their services.

8. International Data Transfers

Some of the service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with Australian privacy laws.

9. Security

We take reasonable administrative, technical and physical measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

While no method of electronic transmission or internet storage is completely secure, we take reasonable steps to safeguard the information we hold.

10. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details provided below.

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet taxation and legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or de-identified where appropriate.

12. Social Media

If you tag On2Crew, use our hashtags, or submit photos or videos to us, you acknowledge that we may request permission to share your content on our website or social media channels.

We will not knowingly publish private content without your consent.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

Our website is not directed towards children under the age of 16 without the involvement of a parent or guardian.

We do not knowingly collect personal information from children without appropriate consent.

15. Australian Privacy Law

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

Nothing in this Privacy Policy limits any rights you may have under Australian law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on our website with the updated effective date.

17. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

On2Crew

Email: online@on2crew.com

Website: https://www.on2crew.com

We will endeavour to respond to all privacy enquiries within a reasonable timeframe.